| This Website is owned
and operated by Bottled Water Direct Limited (“BWD”).
We are registered on the public register of data controllers maintained
by the Information Commissioner. We are committed to protecting
your privacy. We take our responsibilities to secure your personal
information very seriously. Under the Data Protection Act 1998
(”DPA”), we follow strict security procedures in the
storage and disclosure of information which you give to us.
Our Privacy Policy applies only to information that we obtain
from you via the website located at www.bottledwaterdirect.net.
In using this website, you consent to the collection and use of
your personal information by BWD and by other companies within
the Ebac Group in the ways set out in the Privacy Policy. If you
have any questions about our Privacy Policy please contact us
by emailing Richard Proud at Richard.proud@ebac.com. If you visit
a Website operated by a third party through a link included on
this website, your information may be used differently by the
operator of the linked website and a third party website may have
different privacy and security policies. We do not have any control
over any websites other than www.bottledwaterdirect.net and take
no responsibility for information given to any website other than
www.bottledwaterdirect.net.
When using this website you may encounter areas where you may
be asked to enter information about you. Such information will
only be used for the purposes stated in this Privacy Policy. By
entering information about you, you accept that we may retain
your information and that it may be held by us or any third party
company which processes it on our behalf.
You can contact us by clicking here.
Alternatively, you can write to us at Bottled Water Direct Limited,
Ebac, St Helen’s Trading Estate, Bishop Auckland DL14 9AL,
England: Telephone number 01388 605061.
The information you provide to us when using this Website will
be processed for the following reasons:-
• to communicate with you about products, services and promotional
offers;
• to update our records;
• to process any request for advice or information supplied
by us;
• to notify you of our bulletins, information packs and
services;
• to customise this Website according to your interests;
• to perform statistical analyses and assessments of the
use of this Website;
• to research our database;
• to analyse our customer base;
• to comply with our statutory and regulatory obligations;
• to enable third parties to carry out technical, logistical
or other functions on our behalf.
The type of information we will collect about you includes:-
• your first name and your surname and your address;
• your telephone number (in case we need to contact you
urgently);
• your email address;
• the information included in any online services to which
you subscribe;
• the information included in any technical support query
or facility which you may use. So that we may sensibly respond
to queries, we collect details of your name, home email address,
computer information, enquiry details and details of your problem
(including computer configuration and possibly your Internet Service
Provider) to enable us to provide help or support. Your contact
information is collected so that we can let you know if an when
we have resolved the problem you reported;
• details about the services you specifically request;
• information which you provide by way of our surveys.
We do not keep your personal information any longer than is necessary.
By joining the BWD email update service, and/ or as a customer,
subscriber or competition entrant, we will occasionally email
you with the latest news and information about our products, services,
special offers, promotions and any other advertising or marketing
materials which we think may be of interest to you. For example,
we will often give advance notice of our fantastic sales offers
so that you can pick up a bargain. You will be asked when registering
on the website to indicate if you do not want to be contacted
by us in this way. You will need to provide us with your name
and email address if you wish to subscribe to this service. You
can unsubscribe by opting out [insert link] of the email service
at any time. You can change your profile details or change your
subscription to any of our services by going to here.
If you subscribe to our mailing lists, you may be asked to specify
the areas in which you are interested so that we can tailor the
information which is sent to you to cover the subjects, topics
and products in which you might be interested.
If at any time you wish to receive information about any other
product areas which you currently do not receive, or you wish
to stop receiving some or all of the information that we currently
send, you may amend or remove your preferences by clicking on
[“SMS and Email Alerts”/ “Register”] at
the top or bottom of any page.
We would also like to pass your details to other companies within
the Ebac Group approved by us and with whom we have commercial
links so that they may contact you to inform you about their products
and/ or services and promotions which may be of interest to you.
We will not disclose your data to any other third parties. You
will be asked when registering on the website to indicate if you
do not want us to pass your details to any other Ebac companies.
You may refuse, at any time, any mailing or other marketing
communication from us or require us, at any time, to cease to
process your data for any particular purpose(s) and to unsubscribe
by writing to us at Bottled Water Direct Limited, Ebac, St Helen’s
Trading Estate, West Auckland, County Durham DL14 9AL, United
Kingdom or emailing us at Richard.proud@ebac.com. Likewise, you
may notify us of any updates, amendments and corrections to previously
collected user information by de-registering by clicking on “SMS
and Email Alerts” or by emailing us at Richard.proud@ebac.com.
When you enter a BWD competition or take up a promotional offer,
we may ask you for your name, address, and email address, so that
we can administer the contest and notify winners.
We will never collect sensitive information about you without
your explicit consent.
Any information which we collect about you is stored electronically
on our database. It may also be printed and stored in our filing
system.
We will keep your personal information confidential except to
the extent that we are compelled to disclose it by law (for example
where fraud or other crime is involved) or to comply with an instruction
of a regulatory body of a competent jurisdiction. From time to
time we may be called upon to demonstrate our maintenance of certain
professional standards as set by appropriate authorities and/or
to satisfy our auditors and/or to comply with regulations in relation
to money laundering or other statutory requirements. If you do
not consent to our production of your details for this purpose
only as an exception to our duty of confidentiality, you can let
us know by clicking here.
If you believe that the information which we hold about you
is inaccurate you may notify us of any amendments or corrections
by writing to us at Bottled Water Direct Limited, Ebac, St Helen’s
Trading Estate, West Auckland, County Durham DL14 9AL, United
Kingdom or by sending us an e-mail at richard.proud@ebac.com.
We are confident in our security. However, due to the nature
of the Internet, we cannot guarantee the protection of your personal
information and we cannot be responsible for any outcomes resulting
from a breach of security when the website is used.
As required by the Data Protection Act 1998, we follow strict
security proceedings in the storage and disclosure of information
which you have given to us to prevent unauthorised access.
We make every effort to check and test material on the www.bottledwaterdirect.net
site. However, it is always wise for you to run an anti-virus
programme on all material downloaded from the Internet. We cannot
accept any responsibility for any loss, disruption or damage to
your data or your computer system which may occur whilst using
material derived from this website.
We have appointed an Internet service provider to host our Website
on our behalf which is situated outside the European Economic
Area. By agreeing to our terms and conditions of use of our Website
you consent to any transfer of your personal information outside
the European Economic Area. This is necessary for us to achieve
the purposes set out above. It is necessary for us to send data
to Interland outside EU. You should be aware that countries outside
the European Union may have a lower standard of protection for
personal information than that required by the Data Protection
Act 1998. We will make every effort to ensure that your personal
data is processed in accordance with the Data Protection Act 1998,
as implementing the EU Directive on the protection of personal
data, and any other Act or Acts replacing or modifying such Act
for the time being in force, through the implementation of an
agreement ensuring adequate protection of your personal data.
Site tracking
When visiting our website, we would like to use “cookies”
and other tracking technologies which record information and data
automatically. “Cookies” are small text files stored
on your “browser” on your computer’s hard drive,
which collect basic information, but not personally identifying
information, that a website can use to recognize repeat site visits.
Cookies send information stored on them back to our webserver
when you access our website. Cookies enable us to provide features
such as remembering your address, so that you do not have to re-enter
it each time you use the website. Cookies do not attach to your
system or damage your files. Computer viruses are not passed through
the use of cookies.
Cookies can be deleted from your hard drive if you wish. Most
web browsers automatically accept cookies. You can usually change
your browser so that it will not accept cookies. Alternatively,
you can adjust your browser to tell you when a website tries to
put a cookie on your computer. How you adjust your browser to
stop it accepting cookies or to notify you of them, will depend
on the type of internet browser programme which your computer
uses. If your computer uses Microsoft Internet Explorer or Netscape
Navigator, you will need to follow these instructions at this
link www.allaboutcookies.org (opens a new browser window) (BWD
is not responsible for the content of external websites). Go to
the heading “Manage Cookies”. Click onto the option
you prefer, either stopping cookies being installed or notifying
you of them. From the list provided, click onto the programme
which your computer uses. If this is not shown on the list, click
on the “help” heading on the bar at the top of this
page, search for information on “cookies” –
an explanation of how to delete cookies will appear, then follow
those instructions.
If we cannot use such technology it is possible that certain
functionality or ‘personalised’ services of this site
might be affected and you might not be able to access certain
Webpages. This information does not identify you personally. This
means that there is no reasonable way for us to identify the individual
person this data was collected from. We automatically collect
and store only the following information about your visit:-
• the internet domain and IP address from where you access
our Website;
• the type of browser software and operating system used
to access our Website;
• the date and time you access our Website;
• the pages you enter, visit and exit our Website from;
and
• if you linked to our Website from another Website, the
address of that Website.
We use this information to help us identify click stream patterns,
to compile aggregate data in order to observe behaviour and to
improve our Website, to leam about the number of visitors to our
Website and the types of technology our visitors use, to target
the advertising and to assess the general effectiveness of such
advertising. We only use this information to ensure that our Webpages
stay compatible with a selection of browsers and systems and thereby
ensure that the pages appeal to a wide audience. Currently our
Webpages are optimised for the Internet Explorer 5.0. We do not
use cookies to collect or store personal information such as your
name or email address.
By clicking on Save you may save this BWD Privacy Policy onto
your computer for future reference
Should you wish to obtain a copy of the personal data that we
hold on you, please send an e-mail to the following address: Richard.proud@ebac.com.
As soon as we are satisfied as to your identity, we will send
to you, within 40 days, a copy of all the data that we hold concerning
you.
Any queries or comments about this Privacy Policy should be
forwarded by email to Richard.proud@ebac.com.
If you have a complaint concerning any breach of this Privacy
Policy, contact us by email at Richard.proud@ebac.com. When we
receive the complaint, we will review it and ensure that we are
in compliance with our Privacy Policy and all applicable laws.
We will contact you within 40 days of receiving your complaint
to inform you of the results of your complaint.
If we decide to change our Privacy Policy we will post those changes
on this page so that you are always aware of what information
we collect, how we use it and in what circumstances we disclose
it.
In using this website, and by submitting your information, you
consent to the collection, storage and use of your personal information
by us as set out in this Policy.
If you do not agree, please leave this website now.
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